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frequently asked Questions
frequently asked Questions
CAN YOU REALLY CHOOSE EVERYTHING YOU WANT FOR PERSONALIZATION?
In fact, it is possible to personalize the items exactly as you wish, with a name, text, pattern, phrase, etc. The site offers the most successful customizations but you can always use the contact form if you have a clear idea of what you want.
CAN WE CHOOSE THE COLOR?
Absolutely, the site offers the main colors, those which are chosen in the majority of cases. If you would like a color that is not offered, do not hesitate to use the contact form or to specify the color in the comment provided for this purpose when ordering.
WHAT ARE THE HOLDUPS ?
The announced deadline is 1 week from the date of payment of the order.
On items in stock, the lead time is significantly shorter. This is then the manufacturing time.
Delivery time may vary with the carrier, from which we are independent.
THE ITEM I WANT IS NO LONGER IN STOCK
No worries, contact us to find out when the item will be available again. Perhaps it is available but not yet encoded on the site. We can also offer you an alternative depending on the urgency of your order.
IS IT POSSIBLE TO MAKE AN EXPRESS ORDER?
If you have a last minute order, we will do our best to help you. Do not hesitate to contact us via the contact form or by telephone , in order to quickly find out what can be done to best respond. to your needs.
A 15 % surcharge will be applied to your order.
WHAT IF I WAS WRONG?
If you ever made a small error when ordering on our site, please note that you always receive a model of your request before the actual personalization of the product. It is then still possible to repair a small error. On the other hand, once the model is validated, it is no longer possible to change your mind.
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